Frequently Asked Questions
Booking our services is easy and convenient. You can make a reservation through our website at www.wisedirection.uk or contact us directly by calling 00447984529716 (WhatsApp). We recommend booking at least 10 hours in advance to ensure availability.
We understand that plans can change. Cancellations made within 6 hours of the scheduled pick-up time may be subject to a cancellation fee. Please notify us as soon as possible if you need to cancel your booking.
Our fleet includes the Mercedes E Class, S Class, and V Class, catering to a variety of preferences and needs. Each vehicle offers a unique combination of luxury, comfort, and style.
Our pricing is transparent and based on factors like distance, duration, and vehicle type. Additional charges may apply for extra stops, waiting time, or changes to the original itinerary. We will inform you of any such charges at the time of booking.
We strive to adhere to the agreed-upon schedule. However, if there are any delays or changes during the service, clients are responsible for notifying us. We will do our best to accommodate changes and maintain punctuality.
Yes, you can choose from our range of vehicles when making your booking. However, we reserve the right to substitute a vehicle of similar or higher capacity in case of unforeseen circumstances.
Smoking, illegal substances, and excessive alcohol consumption are strictly prohibited in all our vehicles to ensure the safety and comfort of all passengers.
Passenger safety is our top priority. All passengers must wear seat belts during the chauffeured service. Our vehicles are regularly serviced and maintained to meet the highest safety standards.
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